FAQs

Does Womance have a physical store?

We don’t have physical store, nor do we sell to other stores. We are an online brand that sells directly to you via our online store.

What does Womance offer me that I don’t have any other online store?

Exclusivity: we offer limited edition capsule collections. Our product is high quality at a fair price. We are producers, we don’t work with intermediates.
We love having direct contact with our clients. We’re on the other side whenever you need us: help@womance.es.

How long will my order take to get home?

Womance produces from scratch and in her workshop all the garments in her collection. Each design has a different complexity and requires more or less time to make. 

In 4 weeks you will receive the made-to-measure garments at home and in 3 weeks the standard-size garments.

If the garment is made to measure, we specify it in its product sheet.

Count this period from the day of your purchase.

If you still have doubts, send us an email to help@womance.es.

We’re always on the other side.

Who takes care of the shipping expenses?

Check here about national and international shipping costs.

I live outside Spain, could you tell me how much is the shipping cost to my country?

When indicating your shipping address in the purchase process, the website will automatically calculate the shipping cost.

That is, add the products you want to your cart, fill in the address details and see in the purchase summary how much is the shipping cost to your country.

Check here our Shipping&Returns policy.

If I want to return my order, how can I do it?

When you receive your order, you’ll find a returns form inside. Don’t get rid of it, because in case you’d wish to return your order you’ll have to fill it out with your data so we can make an exchange or return.

Introduce the document inside the box with the garment and ship it to C/General Tovar 2, 1º2º. 46003. Valencia – España.

Check here our Shipping&Returns policy.

Do I have to pay the shipping expenses of the return?

Shipments to the Peninsula have a cost of €5 for the client. 

Shipments to the Balearic and Canary Islands will cost €10.

Despite not being the total budget of the service established by the courier company, Womance assumes the rest of the amount of the shipping service as a gesture for its clients.

In addition, in Spain -Península- , if you need to make a change for another size or another garment, we will also take care of the costs of picking up the one you don’t want and sending you the one you have newly chosen (only valid for the first change) .

In the event of a return, shipping expenses will be on your part.

Check here our Shipping&Returns policy.

How will the refund be made?

We will need your IBAN code to make the refund.

To do this, don’t forget to fill in the space we have assigned in the returns form that comes inside the box of your order.

As soon as we receive this information, we will make the return within 20 working days.

Check here our Shipping&Returns policy.